Privacy Policy

Introduction

Welcome to Viraloid AI — an AI-powered video generation platform that turns your creative ideas into professional-grade videos in seconds. Protecting your privacy is fundamental to how we operate. This Privacy Policy explains what data we collect, why we collect it, and how we protect it.

Information Collection and Use

We collect the following types of data to provide and improve our service:

1. Account Information

   • What We Collect: Name, email address, and any information you provide when creating your Viraloid AI account.
   • Purpose: To manage your account, authenticate you, and provide customer support.

2. Usage Data

   • What We Collect: Information about how you use Viraloid AI — videos generated, features accessed, generation settings, and usage frequency.
   • Purpose: To improve AI model quality, optimize performance, and enhance your creative experience.

3. Generated Content

   • What We Collect: Prompts, reference images or videos you upload, and the videos we generate for you.
   • Purpose: To process your requests, deliver generated videos, and (with explicit consent) improve our AI models.

4. Device Information

   • What We Collect: Device type, operating system, browser type, and IP address.
   • Purpose: To ensure compatibility, diagnose technical issues, and prevent fraud.

5. Cookies and Analytics

   • What We Collect: Session data, preferences, and anonymized usage analytics.
   • Purpose: To maintain your session, remember your preferences, and understand how users interact with our platform.

6. Payment and Billing Information

   • What We Collect: Payment method details (processed by our payment provider), billing address, and transaction history.
   • Purpose: To process subscriptions and credit purchases. We do not store raw card data — all payment processing is handled by PCI-compliant providers (Creem).

Data Storage and Security

All data is stored on encrypted servers with access controls, audit logging, and regular security reviews. We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your information. No method of electronic storage is 100% secure, but we continuously work to protect your data against unauthorized access.

Generated Content Ownership

You retain full ownership of the videos you generate using Viraloid AI. We do not claim intellectual property rights over your creations. Paid plan users receive commercial-use rights for all generated content.

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share data only in these limited circumstances:

• Service Providers: Trusted third parties who help us operate the platform (hosting, payment processing, analytics), bound by confidentiality agreements.
• Legal Obligations: When required by law or in response to valid legal process from public authorities.
• Safety: To protect the rights, property, or safety of Viraloid AI, our users, or others.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain data processing
• Request a copy of your data in a portable format

To exercise these rights, contact us at [email protected].

Compliance with Privacy Laws

GDPR (European Users): If you are located in the European Economic Area (EEA), you have the right to access, rectify, erase, and port your personal data, as well as the right to object to or restrict certain processing. We process your data on the basis of contract performance (to provide the service you signed up for) and legitimate interests (to improve our platform and prevent fraud). Where we rely on consent, you may withdraw it at any time.

CCPA (California Residents): California residents have the right to know what personal information we collect, to request deletion of their data, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at [email protected].

Data Retention

We retain your account data for as long as your account is active. Generated video files are stored for 90 days after creation, then automatically deleted unless saved to your library. You may delete your account and associated data at any time from your account settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email or via an in-app notification. The date of the most recent revision will always be displayed at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Viraloid AI Privacy Team Email: [email protected] Website: viraloidai.com

By using Viraloid AI, you acknowledge that you have read and understood this Privacy Policy.